FAQ

​How Do I Place An Order?

 

To place and order please browse through our online shop and simply click on the item and fill out and text requirements and then choose the size if required and then click on the add to cart button, once you have finished shopping click on the shopping cart icon in the top right hand corner and proceed to payment.

Any Custom orders that are not listed can be requested via an email to hello@customlaserdesigns.shop once we have received your email we will send you a quote for your design.

 

Payment and Shipping

 

Custom Laser Designs is not responsible for delays due to postage. All orders are sent via courier or Australia Post unless otherwise specified. Delivery times are determined by their schedules. 

 

All orders are designed and made in our Townsville studio. Please allow up to 1 week from order placement to shipment for basic items and up to 2 weeks for complex items.

​Secure Ordering & Payment Options

 

All of our order payments are either handled by PayPal, Stripe or Square all of which are secure payment methods to ensure your security is never at risk.

Returns & Refunds

 

Our products are custom made to order. For this reason we do not refund or exchange due to a customer changing their mind.


Custom Laser Designs will gladly arrange a replacement due to a fault by us such wrong colour or incorrect spelling. When an item is faulty due to a wrong selection made by the customer, they will need to purchase a new one.

 

If your item arrives damaged in transit please take photos immediately and send them through to hello@customlaserdesigns.shop so that we can organise a replacement.

Order Cancellations or Amendments 


Due to the custom nature of our products Custom Laser Designs is unable to accept cancellations or amendments to orders unless there are extenuating circumstances. If your order or items have not yet been cut then we may be able to make small changes, anything significant will incur a $5 administration fee. If your order or items have been designed and cut unfortunately cancellation is not possible.